Mayven OS

Last Updated: July 8, 2026

Privacy Policy

Monica Sullivan Creative LLC ("Monica Sullivan Creative," "Mayven OS," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit https://mayvenos.com, access app.mayvenos.com, use the Mayven OS platform, communicate with us, purchase subscriptions, or otherwise interact with our products and services (collectively, the "Services").

Mayven OS is a software-as-a-service (SaaS) platform owned and operated by Monica Sullivan Creative LLC and built on the HighLevel platform.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Mayven OS is owned and operated by:

Monica Sullivan Creative LLC
2883 Hopyard Rd #1046
Pleasanton, California 94588
United States

Website: https://mayvenos.com

Privacy Contact: [email protected]

2. Information We Collect

We collect information you voluntarily provide to us, information collected automatically through your use of the Services, and information received from trusted third parties.

Information You Provide

Depending on how you use our Services, we may collect:

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing address

  • Company information

  • Username

  • Password

  • Payment information

  • Profile photos

  • Uploaded documents

  • Calendar information

  • Marketing preferences

  • Customer support communications

  • Survey responses

  • SMS opt-in information

If you use features that allow document uploads, CRM storage, media uploads, AI tools, forms, or workflows, we may collect the information you submit through those features.

Payment Information

Payments are processed securely through Stripe.

We do not store your complete credit card number or payment credentials on our servers.

Payment information is governed by Stripe's Privacy Policy.

Account Information

When you create a Mayven OS account, we collect information including:

  • Username

  • Password (encrypted)

  • Account settings

  • Workspace information

  • Subscription details

  • Login history

  • Authentication information

Communications

When you contact us, we may collect:

  • Emails

  • Chat messages

  • SMS messages

  • Phone call records

  • Support tickets

These communications may be retained for quality assurance, customer support, legal compliance, and training purposes.

3. Information Collected Automatically

When you visit our websites or use the platform, we automatically collect technical information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Internet service provider

  • Language preferences

  • Screen resolution

  • Device identifiers

  • Referral URLs

  • Pages visited

  • Time spent on pages

  • Clickstream activity

  • Login timestamps

  • Geographic region inferred from IP address

We may also collect diagnostic and performance information used to improve the platform.

4. Cookies and Similar Technologies

Mayven OS uses cookies and similar technologies including:

  • Browser cookies

  • Pixels

  • Local storage

  • Session cookies

  • Persistent cookies

  • Web beacons

  • Tracking technologies

These technologies help us:

  • Authenticate users

  • Remember preferences

  • Improve website performance

  • Measure marketing effectiveness

  • Analyze traffic

  • Prevent fraud

  • Secure accounts

You may disable cookies through your browser settings; however, portions of the Services may not function properly.

5. Analytics and Advertising Technologies

We may use technologies provided by trusted partners including:

  • Google Analytics

  • Google Tag Manager

  • Google Ads

  • Meta Pixel

  • LinkedIn Insight Tag

  • Microsoft Clarity

  • HighLevel Analytics

  • Other analytics and advertising providers

These tools help us understand website usage, improve user experience, personalize content, measure campaign performance, and detect fraudulent activity.

These providers may use cookies and similar technologies according to their own privacy policies.

6. How We Use Your Information

We use your information to:

  • Create your account

  • Provide access to Mayven OS

  • Process subscriptions

  • Process payments

  • Authenticate users

  • Deliver customer support

  • Respond to inquiries

  • Improve our Services

  • Monitor system performance

  • Prevent fraud

  • Detect abuse

  • Comply with legal obligations

  • Personalize user experiences

  • Send onboarding communications

  • Deliver transactional emails

  • Send security notifications

  • Send marketing communications where permitted

  • Provide SMS notifications where consent has been provided

  • Improve AI-powered features

  • Analyze platform usage

  • Develop new products and services

7. Legal Basis for Processing (GDPR)

If you reside in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar laws, we process personal information under one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Protection of vital interests

  • Consent

You may withdraw consent at any time where processing relies on consent.

8. AI Features

Mayven OS may include artificial intelligence features powered by third-party technologies.

When using AI features:

  • Information you submit may be processed to generate responses.

  • AI-generated content may be inaccurate or incomplete.

  • Users remain responsible for reviewing all AI-generated content before relying upon or publishing it.

  • AI outputs should not be considered legal, financial, medical, or professional advice.

We may use anonymized or aggregated usage information to improve AI functionality where permitted by law and our service providers.

9. SMS Communications

If you provide your mobile phone number and consent to receive text messages, we may send:

  • Account notifications

  • Appointment reminders

  • Verification codes

  • Service updates

  • Customer support messages

  • Marketing messages where permitted

Message frequency varies.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any product or service.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us.

10. Email Communications

We may send:

  • Welcome emails

  • Account notifications

  • Password reset emails

  • Billing notices

  • Security alerts

  • Product updates

  • Marketing emails

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link.

Transactional communications may continue even if you opt out of marketing messages.

11. Sharing Your Information

We do not sell your personal information for monetary compensation.

We may share information with trusted service providers who assist in operating our business, including providers of:

  • Cloud hosting

  • Payment processing

  • Email delivery

  • SMS delivery

  • Customer support

  • Website hosting

  • Analytics

  • Security monitoring

  • Marketing automation

  • Customer relationship management

  • Artificial intelligence services

These providers are authorized to use your information only as necessary to perform services on our behalf.

12. Third-Party Services

Our Services may integrate with or utilize services provided by third parties, including but not limited to:

  • HighLevel

  • Stripe

  • Twilio

  • Google

  • Microsoft

  • Meta

  • LinkedIn

  • YouTube

  • Vimeo

  • Zapier

  • Mailgun

  • OpenAI

  • Other software providers and integration partners

Each third-party provider maintains its own privacy practices and policies.

We encourage you to review those policies before using third-party services.

13. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information.

These measures include:

  • SSL encryption

  • Access controls

  • Authentication procedures

  • Secure payment processing

  • Monitoring for unauthorized access

  • Regular software updates

  • Network security practices

No method of transmission over the Internet is completely secure.

Accordingly, we cannot guarantee absolute security.

14. Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide Services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

Retention periods vary depending on the nature of the information and applicable legal requirements.

15. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the following rights under applicable California law:

  • Right to know what personal information we collect

  • Right to access your personal information

  • Right to correct inaccurate information

  • Right to request deletion of personal information

  • Right to limit the use of certain sensitive personal information where applicable

  • Right to opt out of certain sharing or targeted advertising activities

  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact: [email protected]

We will verify your identity before processing your request.

16. GDPR Rights

If applicable, you may have rights including:

  • Access

  • Rectification

  • Erasure

  • Restriction

  • Portability

  • Objection

  • Withdrawal of consent

Requests may be submitted to: [email protected]

17. International Data Transfers

Our Services are operated from the United States.

If you access the Services from another country, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

By using our Services, you consent to these transfers where permitted by applicable law.

18. Children's Privacy

Mayven OS is intended for users who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected such information, we will take reasonable steps to delete it.

19. Account Deletion

You may request deletion of your account by contacting: [email protected]

Certain information may be retained where necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

Deletion requests are subject to applicable law and legitimate business requirements.

20. Business Transfers

If Monica Sullivan Creative LLC is involved in a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

21. Do Not Track Signals

Some web browsers provide "Do Not Track" signals.

Because there is no universally accepted standard for responding to these signals, our Services may not respond to all Do Not Track requests.

Where required by applicable law, we honor legally recognized privacy preference signals.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective upon posting the revised version on our website.

The "Last Updated" date at the top of this Policy reflects the latest revision.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

23. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Monica Sullivan Creative LLC
Attn: Privacy Officer
2883 Hopyard Rd #1046
Pleasanton, CA 94588
United States

Email: [email protected]

Website: https://mayvenos.com

Effective Date

This Privacy Policy is effective as of July 1, 2026. By accessing or using Mayven OS, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.