Mayven OS

TERMS OF SERVICE

Effective Date: July 8, 2026
Last Updated: July 8, 2026

1. Acceptance of These Terms

Welcome to Mayven OS, a software-as-a-service ("SaaS") platform owned and operated by Monica Sullivan Creative LLC ("Monica Sullivan Creative," "Mayven OS," "Company," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of:

Collectively, these are referred to as the "Services."

By creating an account, purchasing a subscription, clicking "I Agree," accessing the Services, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, SMS Terms & Consent Policy, Acceptable Use Policy (if applicable), and any additional policies incorporated by reference.

If you do not agree to these Terms, you may not access or use the Services.

2. About Mayven OS

Mayven OS is a business operating system designed to help businesses manage customer relationships, marketing, communications, automation, scheduling, payments, websites, funnels, reporting, artificial intelligence tools, and other business operations through an integrated cloud-based platform.

Mayven OS is owned by Monica Sullivan Creative LLC and is built upon the HighLevel software platform under a licensed white-label agreement.

Nothing in these Terms creates any contractual relationship between you and HighLevel. Your contractual relationship regarding your subscription is solely with Monica Sullivan Creative LLC unless otherwise expressly stated.

3. Eligibility

To use the Services, you represent and warrant that:

  • You are at least eighteen (18) years old.

  • You have legal authority to enter into binding contracts.

  • You are not prohibited from using the Services under applicable law.

  • All information you provide is truthful and accurate.

  • You will maintain the accuracy of your account information.

If you create an account on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

4. Definitions

For purposes of these Terms:

Account means your registered Mayven OS account.

Authorized User means any person you permit to access your account.

Customer Data means all information, files, contacts, documents, media, messages, workflows, websites, funnels, and content uploaded to your account.

Content means all text, graphics, logos, software, code, images, documentation, videos, templates, AI outputs, and materials provided through the Services.

Subscription means any paid or free access plan offered by Mayven OS.

User means any person accessing the Services.

5. Your Account

You are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Use a secure password.

  • Maintain current contact information.

  • Prevent unauthorized access to your account.

  • Notify us immediately if your account is compromised.

You are responsible for all activity occurring under your account, whether authorized by you or not.

We recommend enabling multi-factor authentication whenever available.

6. Authorized Users

Depending upon your subscription plan, you may permit employees, contractors, or other authorized individuals to access your account.

You remain fully responsible for:

  • Their conduct

  • Their use of the Services

  • Compliance with these Terms

  • Any data they upload

  • Any messages they send

  • Any purchases they make through your account

7. Account Security

You agree not to:

  • Share passwords publicly.

  • Sell account access.

  • Transfer your account without written permission.

  • Circumvent authentication systems.

  • Attempt to gain unauthorized access to another account.

We reserve the right to suspend accounts reasonably believed to be compromised.

8. Subscription Plans

Mayven OS offers subscription-based access to the Services.

Plans, pricing, included features, storage limits, messaging allowances, AI usage limits, integrations, and available functionality may change from time to time.

Current pricing is published on our website or provided through an approved sales proposal.

Subscription fees are charged in U.S. Dollars unless otherwise stated.

9. Free Trials

We may offer free trials or promotional access.

Unless otherwise disclosed:

  • Free trials automatically expire.

  • We may terminate a trial at any time.

  • Certain features may be limited.

  • No warranties are provided during trial periods.

If payment information is collected during enrollment, your subscription may automatically convert to a paid subscription unless cancelled before the trial expires.

10. Billing

Subscriptions are billed:

  • Monthly

  • Annually

  • Or as otherwise agreed in writing

By subscribing, you authorize Monica Sullivan Creative LLC and its payment processor to charge your selected payment method for all recurring fees, taxes, and applicable charges.

You agree to maintain valid payment information at all times.

11. Automatic Renewal

Unless cancelled before the renewal date, subscriptions automatically renew for successive billing periods.

You authorize recurring charges until your subscription is cancelled.

Renewal charges are billed using the payment method on file.

12. Failed Payments

If payment cannot be processed:

We may:

  • Retry payment

  • Suspend Services

  • Restrict account access

  • Disable messaging

  • Disable automation

  • Suspend integrations

  • Charge applicable late fees where permitted by law

  • Refer unpaid balances to collections

Access may not be restored until all outstanding balances are paid.

13. Taxes

Subscription fees do not include applicable taxes unless expressly stated.

You are responsible for:

  • Sales tax

  • VAT

  • GST

  • Use tax

  • Local taxes

  • Other governmental charges applicable to your jurisdiction.

14. Cancellation

You may cancel your subscription at any time through your account settings or by contacting customer support.

Cancellation prevents future renewals.

Cancellation does not entitle you to refunds for previously billed subscription periods unless required by applicable law or expressly provided in a written refund policy.

15. Refund Policy

Except where prohibited by law:

Subscription fees are:

  • Non-refundable

  • Non-transferable

  • Not prorated

Unused time remaining in a billing cycle does not create entitlement to a refund.

Custom services, onboarding fees, implementation fees, consulting services, and setup charges are non-refundable unless otherwise agreed in writing.

16. License Grant

Subject to these Terms and payment of applicable fees, Monica Sullivan Creative LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes.

This license does not transfer ownership of the software.

All rights not expressly granted are reserved.

17. Ownership

The Services, including all software, designs, branding, documentation, interfaces, workflows, templates, graphics, source code, and proprietary technology, are owned by Monica Sullivan Creative LLC, its licensors, or its technology providers.

Nothing in these Terms transfers ownership of any intellectual property to you.

18. Restrictions on Use

You agree not to:

  • Reverse engineer the Services.

  • Copy proprietary software.

  • Modify source code.

  • Create derivative works.

  • Sell or sublicense access.

  • Circumvent usage limits.

  • Attempt unauthorized access.

  • Interfere with platform security.

  • Introduce malware or malicious code.

  • Scrape data without authorization.

  • Use automated bots except through approved integrations.

  • Remove copyright notices.

  • Misrepresent your identity.

  • Use the Services for unlawful purposes.

Violation of these restrictions may result in immediate suspension or termination of your account.

19. Customer Data

You retain ownership of Customer Data that you upload to Mayven OS.

By using the Services, you grant Monica Sullivan Creative LLC a worldwide, non-exclusive, royalty-free license to host, process, transmit, store, back up, and display Customer Data solely as necessary to operate, maintain, secure, improve, and provide the Services.

We do not claim ownership of your Customer Data.

You represent and warrant that you have all necessary rights, permissions, and legal authority to upload, process, and use any Customer Data within the Services.

20. Acceptable Use

Mayven OS is intended to support lawful business operations. You agree to use the Services responsibly, ethically, and in compliance with all applicable local, state, federal, and international laws and regulations.

You agree that you will not use the Services to:

  • Violate any law or regulation.

  • Infringe upon the intellectual property rights of others.

  • Engage in fraudulent, deceptive, or misleading practices.

  • Harass, threaten, intimidate, or abuse another person.

  • Transmit defamatory, obscene, hateful, or discriminatory content.

  • Promote violence or illegal activity.

  • Upload malware, ransomware, spyware, viruses, or malicious code.

  • Interfere with the security or operation of the Services.

  • Attempt unauthorized access to any account, server, database, or network.

  • Circumvent security measures or platform limitations.

  • Use the Services to facilitate phishing, identity theft, or social engineering.

  • Generate fake reviews or impersonate another individual or organization.

  • Engage in any activity that could reasonably damage the reputation or operation of Mayven OS or its technology providers.

We reserve the right to investigate suspected violations and to suspend or terminate accounts engaged in prohibited activity without prior notice.

21. Email Marketing Compliance

If you use the Services to send email communications, you agree to comply with all applicable laws governing commercial email, including but not limited to:

  • CAN-SPAM Act

  • CASL (Canada)

  • GDPR

  • ePrivacy Directive

  • Applicable state privacy laws

  • Any future laws governing electronic communications

You agree that you will:

  • Obtain any legally required consent before sending marketing emails.

  • Honor unsubscribe requests promptly.

  • Include accurate sender information.

  • Avoid misleading subject lines.

  • Include legally required disclosures.

  • Maintain records of consent where required.

You are solely responsible for the content and legality of emails sent through your account.

22. SMS and Messaging Compliance

Mayven OS provides messaging capabilities that may include SMS, MMS, voicemail, and other communication services.

You are solely responsible for ensuring that all messaging activities comply with applicable laws and industry requirements, including:

  • Telephone Consumer Protection Act (TCPA)

  • CTIA Messaging Principles

  • FCC regulations

  • A2P 10DLC registration requirements

  • State consumer protection laws

  • International messaging laws where applicable

You agree that you will:

  • Obtain all required consent before sending text messages.

  • Maintain records of consent.

  • Honor STOP requests immediately.

  • Honor HELP requests appropriately.

  • Avoid unsolicited messaging.

  • Comply with carrier requirements.

Violation of messaging regulations may result in immediate suspension of messaging capabilities or termination of your account.

23. Artificial Intelligence Features

The Services may include artificial intelligence ("AI") tools and features that generate text, images, recommendations, automations, workflows, or other content.

AI-generated content is provided for informational and productivity purposes only.

You acknowledge that:

  • AI-generated content may contain inaccuracies.

  • AI responses may be incomplete.

  • AI outputs should be independently reviewed.

  • AI does not replace professional judgment.

  • AI should not be relied upon as legal, financial, tax, medical, or professional advice.

You remain solely responsible for reviewing, editing, approving, and using any AI-generated content.

24. User Content

You retain ownership of all content you upload to the Services.

You represent and warrant that you own or have the necessary rights, permissions, licenses, and authority to upload such content.

You agree not to upload content that:

  • Violates copyright laws.

  • Violates trademark rights.

  • Contains confidential information you are not authorized to disclose.

  • Is defamatory or unlawful.

  • Promotes illegal activity.

  • Contains malware or malicious code.

  • Violates another person's privacy rights.

We reserve the right to remove content that violates these Terms or applicable law.

25. Intellectual Property

All intellectual property rights in the Services, including software, branding, documentation, graphics, workflows, templates, designs, source code, user interfaces, and proprietary technology remain the exclusive property of Monica Sullivan Creative LLC or its licensors.

Nothing in these Terms transfers ownership of any intellectual property to you.

Except as expressly permitted, you may not:

  • Copy

  • Modify

  • Reproduce

  • Distribute

  • Publish

  • Display

  • License

  • Sell

  • Reverse engineer

  • Decompile

  • Create derivative works

without our prior written consent.

26. Trademarks

The following marks are the property of Monica Sullivan Creative LLC or its licensors:

  • Mayven OS

  • Mayven OS logos

  • Branding

  • Icons

  • Graphics

  • Slogans

  • Product names

You may not use these marks without prior written permission.

Third-party trademarks remain the property of their respective owners.

27. Feedback

If you provide feedback, ideas, feature requests, suggestions, or recommendations regarding the Services, you grant Monica Sullivan Creative LLC a perpetual, irrevocable, worldwide, royalty-free license to use, modify, distribute, publish, and incorporate such feedback without compensation or attribution.

You acknowledge that we are under no obligation to implement any suggestions.

28. Third-Party Services

The Services may integrate with or rely upon third-party providers, including but not limited to:

  • HighLevel

  • Stripe

  • Twilio

  • Google

  • Microsoft

  • Meta

  • LinkedIn

  • OpenAI

  • Mailgun

  • Zapier

  • YouTube

  • Vimeo

  • Calendly

  • Other software vendors

Your use of third-party services may be governed by separate agreements and privacy policies.

Monica Sullivan Creative LLC is not responsible for the products, services, availability, or conduct of third-party providers.

29. Third-Party Integrations

You may choose to connect external applications to your Mayven OS account.

You acknowledge that:

  • Integrations are provided for convenience.

  • We do not control third-party applications.

  • Third-party applications may access Customer Data with your authorization.

  • You assume all risks associated with third-party integrations.

You may disconnect integrations at any time through your account settings where available.

30. APIs

If API access is made available under your subscription plan:

You agree that you will not:

  • Exceed rate limits.

  • Circumvent API restrictions.

  • Share API credentials.

  • Use APIs for unlawful purposes.

  • Attempt to discover non-public APIs.

  • Disrupt platform operations.

We may modify or discontinue API functionality at any time.

31. Beta Features

From time to time, we may offer beta, preview, or experimental features.

Beta features:

  • May contain bugs.

  • May change without notice.

  • May be discontinued.

  • May have limited support.

Beta features are provided "AS IS" without warranties of any kind.

32. Availability of Services

While we strive to provide reliable access to the Services, we do not guarantee uninterrupted availability.

The Services may be unavailable due to:

  • Scheduled maintenance

  • Emergency maintenance

  • Software updates

  • Internet outages

  • Third-party provider interruptions

  • Security incidents

  • Force majeure events

We are not liable for temporary interruptions in service.

33. Maintenance and Updates

We may update, enhance, modify, suspend, or discontinue portions of the Services at any time.

Updates may include:

  • Security improvements

  • New functionality

  • Bug fixes

  • Performance enhancements

  • Interface redesigns

  • Feature removals

We are under no obligation to maintain any specific feature indefinitely.

34. Service Modifications

We reserve the right to:

  • Add or remove features.

  • Change subscription plans.

  • Modify pricing.

  • Adjust usage limits.

  • Change supported integrations.

  • Improve platform functionality.

Where required by law or contract, we will provide reasonable notice before material changes affecting paid subscriptions become effective.

35. Customer Responsibilities

You are responsible for:

  • Maintaining backups of your important data.

  • Securing your account credentials.

  • Keeping your software and devices updated.

  • Complying with applicable laws.

  • Ensuring your users follow these Terms.

  • Monitoring activities conducted through your account.

Mayven OS is not a substitute for your own business continuity or data backup practices.

36. Professional Advice Disclaimer

The Services may include educational content, templates, automation suggestions, AI-generated responses, workflows, or business recommendations.

Nothing provided through the Services constitutes:

  • Legal advice

  • Financial advice

  • Tax advice

  • Accounting advice

  • Medical advice

  • Investment advice

  • Professional consulting

You should consult qualified professionals before making business, legal, financial, or regulatory decisions.

37. No Guarantee of Results

Mayven OS provides tools to help businesses improve efficiency, marketing, communications, and operations.

However, we do not guarantee:

  • Revenue increases

  • Lead generation

  • Marketing performance

  • Search engine rankings

  • Sales results

  • Customer acquisition

  • Profitability

  • Business growth

  • AI accuracy

Results depend on numerous factors beyond our control, including your industry, strategy, implementation, and market conditions.

38. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

MONICA SULLIVAN CREATIVE LLC, MAYVEN OS, ITS OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, TECHNOLOGY PROVIDERS, AND SERVICE PARTNERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

  • Merchantability

  • Fitness for a particular purpose

  • Title

  • Non-infringement

  • Quiet enjoyment

  • Availability

  • Accuracy

  • Reliability

  • Security

  • Performance

We do not warrant that:

  • The Services will be uninterrupted.

  • The Services will be error-free.

  • The Services will always be available.

  • Defects will be corrected immediately.

  • AI-generated content will be accurate.

  • Marketing campaigns will produce desired results.

  • Communications will always be delivered.

  • Third-party integrations will remain available.

Your use of the Services is at your own risk.

39. Platform Availability

While we strive to provide reliable service, we do not guarantee continuous or uninterrupted access.

Temporary interruptions may occur due to:

  • Scheduled maintenance

  • Emergency maintenance

  • Internet outages

  • Power failures

  • Cybersecurity incidents

  • Software updates

  • Third-party service interruptions

  • Telecommunications failures

  • Force majeure events

These interruptions do not constitute a breach of these Terms.

40. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MONICA SULLIVAN CREATIVE LLC SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT DAMAGES

  • INCIDENTAL DAMAGES

  • SPECIAL DAMAGES

  • EXEMPLARY DAMAGES

  • CONSEQUENTIAL DAMAGES

  • PUNITIVE DAMAGES

  • LOST PROFITS

  • LOST REVENUE

  • LOST DATA

  • LOSS OF BUSINESS OPPORTUNITY

  • LOSS OF GOODWILL

  • BUSINESS INTERRUPTION

  • COST OF SUBSTITUTE SERVICES

REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER WE WERE ADVISED OF THEIR POSSIBILITY.

41. Maximum Liability

To the fullest extent permitted by law, our total cumulative liability arising from or relating to the Services shall not exceed the total subscription fees actually paid by you to Monica Sullivan Creative LLC during the twelve (12) months immediately preceding the event giving rise to the claim.

If no subscription fees have been paid, our maximum liability shall not exceed one hundred U.S. dollars ($100).

42. Customer Responsibility

You acknowledge that you are solely responsible for:

  • Your business decisions

  • Marketing campaigns

  • Sales activities

  • Customer communications

  • Compliance with laws

  • Data uploaded to the platform

  • Automation workflows

  • AI-generated content that you publish

  • Payment processing decisions

  • User permissions

  • Account security

The Services are tools designed to support your business operations and do not replace your professional judgment.

43. Regulatory Compliance

You are solely responsible for complying with all laws applicable to your business, including but not limited to:

  • Privacy laws

  • Consumer protection laws

  • Employment laws

  • Marketing regulations

  • Tax laws

  • Industry licensing requirements

  • Financial regulations

  • Healthcare regulations

  • Data protection laws

  • International trade laws

Mayven OS does not warrant that the Services satisfy the legal requirements of any particular jurisdiction or industry.

44. Indemnification

You agree to defend, indemnify, and hold harmless Monica Sullivan Creative LLC, its owners, officers, employees, contractors, affiliates, licensors, successors, assigns, and service providers from and against any claims, demands, lawsuits, damages, liabilities, losses, judgments, settlements, penalties, fines, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Services.

  • Your Customer Data.

  • Your violation of these Terms.

  • Your violation of applicable law.

  • Your infringement of another person's rights.

  • Messages sent from your account.

  • AI-generated content that you publish.

  • Third-party integrations you authorize.

  • Actions of your Authorized Users.

This obligation survives termination of your account.

45. Suspension of Services

We reserve the right to suspend all or part of your account immediately, with or without notice, if we reasonably believe that:

  • You violated these Terms.

  • You violated applicable law.

  • Your account has been compromised.

  • Your payment is overdue.

  • Your activities threaten platform security.

  • Your activities expose Mayven OS or its providers to legal or reputational risk.

  • Continued access could harm other users or third parties.

Suspension does not relieve you of any payment obligations accrued prior to suspension.

46. Termination

We may terminate your account at any time if:

  • You materially breach these Terms.

  • You repeatedly violate our policies.

  • You engage in fraudulent activity.

  • You misuse messaging services.

  • You infringe intellectual property rights.

  • Required by law.

  • Required by a payment processor, messaging provider, or technology partner.

  • Continued service becomes commercially impractical.

Termination may occur without prior notice where immediate action is reasonably necessary.

47. Effect of Termination

Upon termination:

  • Your license to use the Services immediately ends.

  • Access to your account may be disabled.

  • Automations may stop running.

  • Messaging services may cease.

  • Websites or funnels hosted through the Services may become unavailable.

  • Certain Customer Data may be deleted following applicable retention periods.

Termination does not relieve either party of obligations that survive termination.

48. Survival

The following provisions survive termination of these Terms:

  • Ownership

  • Intellectual Property

  • Payment Obligations

  • Confidentiality

  • Limitation of Liability

  • Disclaimer of Warranties

  • Indemnification

  • Governing Law

  • Arbitration

  • Class Action Waiver

  • Miscellaneous Provisions

49. Force Majeure

Neither party shall be liable for delays or failures resulting from causes beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Earthquakes

  • Floods

  • Fires

  • Pandemics

  • Epidemics

  • Labor disputes

  • Government actions

  • Terrorism

  • Civil unrest

  • Internet outages

  • Utility failures

  • Cybersecurity incidents

  • Supply chain disruptions

  • Failures of third-party technology providers

Performance shall resume as soon as reasonably practicable.

50. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

51. Venue

Unless otherwise required by applicable law or arbitration provisions below, any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Alameda County, California.

You consent to the personal jurisdiction of those courts.

52. Informal Dispute Resolution

Before initiating arbitration or litigation, the parties agree to attempt in good faith to resolve any dispute through informal negotiations.

Either party shall provide written notice describing:

  • The nature of the dispute.

  • Relevant facts.

  • Requested relief.

The parties agree to allow at least thirty (30) days to attempt resolution before initiating formal proceedings, unless emergency injunctive relief is necessary.

53. Binding Arbitration

Except where prohibited by law, any dispute arising out of or relating to these Terms or the Services shall be resolved through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

The arbitration shall:

  • Be conducted in English.

  • Be held in Alameda County, California, unless otherwise agreed.

  • Be conducted by a single arbitrator.

  • Result in a written decision.

The arbitrator may award only those remedies available under applicable law.

54. Class Action Waiver

To the fullest extent permitted by law, you agree that:

  • Claims shall be brought only on an individual basis.

  • You waive participation in any class action, collective action, representative action, or private attorney general proceeding.

If this waiver is determined unenforceable, the arbitration provision shall apply only to the extent permitted by law.

55. Injunctive Relief

Nothing in these Terms limits our right to seek temporary, preliminary, or permanent injunctive relief to protect:

  • Intellectual property.

  • Confidential information.

  • Platform security.

  • Customer information.

  • Business reputation.

Such relief may be sought in any court of competent jurisdiction.

56. Export Compliance

You agree to comply with all applicable export control laws and economic sanctions administered by the United States and other applicable jurisdictions.

You represent that you are not located in a country subject to comprehensive U.S. sanctions and are not identified on any government list of prohibited or restricted parties.

57. Assignment

You may not assign or transfer these Terms or your account without our prior written consent.

We may assign these Terms without restriction in connection with:

  • Merger

  • Acquisition

  • Sale of assets

  • Corporate restructuring

  • Financing

  • Successor ownership

These Terms bind and benefit each party's successors and permitted assigns.

58. Electronic Communications

By creating an account, accessing the Services, or communicating with Mayven OS electronically, you consent to receive communications from us electronically.

These communications may include:

  • Account notifications

  • Service announcements

  • Billing notices

  • Security alerts

  • Product updates

  • Legal notices

  • Policy updates

  • Customer support communications

Electronic communications satisfy any legal requirement that such communications be in writing.

59. Electronic Signatures

You agree that:

  • Clicking "Accept," "Agree," "Continue," "Subscribe," "Purchase," or similar buttons;

  • Creating an account;

  • Accessing or using the Services; or

  • Providing an electronic signature

constitutes your legally binding electronic signature under applicable electronic signature laws, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and the California Uniform Electronic Transactions Act (UETA).

You agree that electronic records and signatures have the same legal force and effect as handwritten signatures.

60. Notices

We may provide notices to you by:

  • Email

  • Posting within your account

  • Posting on our website

  • SMS (where permitted)

  • Other reasonable electronic means

You are responsible for maintaining a current email address associated with your account.

Legal notices to Monica Sullivan Creative LLC must be sent to:

Monica Sullivan Creative LLC
Attn: Legal Department
2883 Hopyard Rd #1046
Pleasanton, CA 94588
United States

Email: [email protected]

A notice is deemed received:

  • Immediately if delivered through the Services.

  • Upon transmission by email, unless returned as undeliverable.

  • Three (3) business days after mailing via certified U.S. Mail.

61. Confidential Information

During your use of the Services, you may receive access to confidential or proprietary information belonging to Monica Sullivan Creative LLC or other users.

Confidential Information includes, but is not limited to:

  • Software architecture

  • Source code

  • Pricing strategies

  • Business processes

  • Product roadmaps

  • Security practices

  • Non-public documentation

  • Customer information

  • Trade secrets

You agree not to disclose, copy, distribute, or use Confidential Information except as necessary to use the Services in accordance with these Terms.

These confidentiality obligations survive termination of your account.

62. Independent Relationship

Nothing in these Terms creates:

  • A partnership

  • Joint venture

  • Franchise

  • Agency relationship

  • Employment relationship

  • Fiduciary relationship

between you and Monica Sullivan Creative LLC.

Each party remains an independent contractor responsible for its own business operations.

63. No Third-Party Beneficiaries

These Terms are intended solely for the benefit of you and Monica Sullivan Creative LLC.

Except as expressly provided herein, no third party shall have any rights or remedies under these Terms.

64. Waiver

Failure by Monica Sullivan Creative LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of Monica Sullivan Creative LLC.

A waiver of one breach shall not constitute a waiver of any subsequent breach.

65. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect.

The invalid provision shall be modified only to the extent necessary to make it enforceable while preserving its original intent whenever possible.

66. Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • SMS Terms & Consent Policy

  • Acceptable Use Policy (if applicable)

  • Refund Policy (if applicable)

  • Cookie Policy (if applicable)

  • Any Order Forms

  • Subscription Agreements

  • Written amendments

constitute the complete and exclusive agreement between you and Monica Sullivan Creative LLC regarding the Services.

These Terms supersede all prior agreements, understandings, negotiations, representations, and communications, whether oral or written.

67. Changes to the Services

We continuously improve Mayven OS.

Accordingly, we reserve the right to:

  • Add features

  • Remove features

  • Modify functionality

  • Improve security

  • Change workflows

  • Update integrations

  • Introduce new AI capabilities

  • Discontinue legacy functionality

We are not obligated to maintain any particular feature indefinitely.

Material changes affecting paid subscriptions will be communicated as required by applicable law.

68. Changes to These Terms

We may revise these Terms from time to time.

When material changes are made, we may notify users by:

  • Email

  • Account notification

  • Website posting

  • Other reasonable electronic means

The "Last Updated" date at the beginning of these Terms reflects the most recent revision.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms.

If you do not agree with the revised Terms, you must discontinue use of the Services.

69. Compliance with Laws

You agree to comply with all applicable:

  • Federal laws

  • State laws

  • Local laws

  • International laws

  • Industry regulations

  • Government orders

including laws governing:

  • Privacy

  • Marketing

  • Consumer protection

  • Intellectual property

  • Communications

  • Artificial intelligence

  • Export controls

  • Financial transactions

  • Accessibility

  • Employment

  • Taxation

You are solely responsible for determining whether your use of the Services complies with laws applicable to your business or industry.

70. Accessibility

Monica Sullivan Creative LLC is committed to improving accessibility for all users.

We continually work to enhance the usability of Mayven OS consistent with recognized accessibility best practices.

If you encounter accessibility barriers while using our Services, please contact us so we can work toward an appropriate solution.

71. Copyright Infringement

We respect intellectual property rights.

If you believe material available through the Services infringes your copyright, please submit a written notice containing:

  • Identification of the copyrighted work.

  • Identification of the allegedly infringing material.

  • Your contact information.

  • A statement made in good faith that the use is unauthorized.

  • A statement under penalty of perjury that your notice is accurate.

  • Your physical or electronic signature.

Upon receiving a valid notice, we may remove or disable access to the allegedly infringing material as appropriate.

72. Security Reporting

If you discover a potential security vulnerability affecting Mayven OS, we encourage responsible disclosure.

Please report security concerns to: [email protected]

You agree not to publicly disclose vulnerabilities until we have had a reasonable opportunity to investigate and address them.

73. Contact Information

Questions regarding these Terms may be directed to:

Monica Sullivan Creative LLC

Attn: Legal Department

2883 Hopyard Rd #1046

Pleasanton, California 94588

United States

Website: https://mayvenos.com

Support: [email protected]

Legal: [email protected]

Privacy: [email protected]

74. Effective Date

These Terms become effective on July 8, 2026, and govern all access to and use of the Services on and after that date.

By accessing, registering for, subscribing to, or using Mayven OS, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

75. Reservation of Rights

All rights not expressly granted under these Terms are reserved by Monica Sullivan Creative LLC and its licensors.

Nothing contained in these Terms shall be interpreted as granting any implied license, ownership interest, or intellectual property rights except as expressly stated herein.

76. Final Acknowledgment

Mayven OS is designed to provide powerful tools that help businesses manage marketing, communications, automation, customer relationships, websites, funnels, scheduling, payments, and business operations.

By using the Services, you acknowledge that you are responsible for how you configure, deploy, and use those tools. You further acknowledge that no software platform can guarantee business outcomes, legal compliance, uninterrupted availability, or the success of your marketing or operational efforts.

We appreciate the opportunity to serve your business and remain committed to continually improving Mayven OS with secure, reliable, and innovative solutions that help our customers operate more efficiently and grow with confidence.

© 2026 Monica Sullivan Creative LLC. All rights reserved.

Mayven OS is a product of Monica Sullivan Creative LLC. All trademarks, service marks, logos, product names, and branding associated with Mayven OS are the property of Monica Sullivan Creative LLC or their respective owners. Unauthorized use, reproduction, or distribution is prohibited.